Frequently Asked Questions
Everything you need to know about finding your perfect fit at Alamo Shoes.
How do I determine my correct shoe size?
We recommend referring to our comprehensive size guide located on each product page. Since fit can vary by brand, we also provide specific fit notes indicating if a style runs small, large, or true to size.
What is your return and exchange policy?
We offer a 30-day return window for all unworn footwear in its original packaging. Exchanges are free of charge, while returns for a refund may be subject to a small restocking fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Currently, Alamo Shoes ships to addresses within the United States and Canada. We are working on expanding our international shipping options in the near future.
Are the colors shown on the website accurate?
We strive to display our products as accurately as possible. However, due to variations in monitor settings and lighting during photography, actual colors may vary slightly from what you see on your screen.
How should I care for my new leather shoes?
To prolong the life of your leather shoes, we recommend regular cleaning with a damp cloth and applying a high-quality leather conditioner or polish every few months to prevent cracking.